Refund and Returns Policy for KokopaperBaby
Effective Date: January 17, 2025
At KokopaperBaby, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a straightforward return and refund process to ensure your shopping experience is as easy and hassle-free as possible.
1. Returns
- Eligibility for Returns: Items are eligible for return within 30 days from the date of purchase. To qualify for a return, items must be unused, in original condition, and in their original packaging.
- Non-Returnable Items: Certain items are non-returnable, including but not limited to:
- Gift cards
- Final sale items
- Personalized or custom-made products
- Hygiene-related products (e.g., diapers, baby wipes) once opened
2. How to Return an Item
If you wish to return an item, please follow these steps:
- Contact Us: Email our customer support team at support@littlemiracle.com within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: We will send you a return authorization along with detailed instructions on how to return the item(s).
- Prepare Your Return: Pack the item(s) securely in their original packaging, and include a copy of the receipt or order confirmation.
- Ship the Return: You will be responsible for the cost of shipping the returned items back to us. We recommend using a trackable shipping service to ensure we receive your return.
3. Refunds
- Processing Time: Once we receive your returned item, we will inspect it to confirm it meets the return eligibility requirements. If your return is approved, we will process your refund within 7-10 business days.
- Refund Method: Refunds will be issued to the original payment method. If you paid by credit card, the refund will appear on your next billing statement, depending on your credit card company’s processing time.
- Shipping Fees: Shipping charges are non-refundable. If your return was due to an error on our part (e.g., wrong item sent or damaged goods), we will refund the cost of the return shipping.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item and place a new order for the desired item.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. Provide a description of the issue along with clear photos of the damage or defect. We will offer a replacement or refund, including return shipping costs, depending on your preference.
6. Lost or Stolen Packages
KokopaperBaby is not responsible for lost or stolen packages once the order has been confirmed as delivered. If you believe your package has been lost or stolen, we recommend contacting your local postal service or carrier to resolve the issue.
7. Contact Us
If you have any questions about our return and refund policy or need assistance with a return, please do not hesitate to reach out:
KokopaperBaby
456 Green Meadow Road
Portland, Oregon
Phone: +1 (503) 555-1234
Email: support@littlemiracle.com
Website: www.kokopaperbaby.com
Thank you for shopping with KokopaperBaby! We are committed to ensuring your satisfaction and providing you with the best service possible.
This Refund and Returns Policy is designed to give your customers a clear understanding of your return process while ensuring they have a positive experience with your brand. Let me know if you’d like any adjustments!